Patching Vulnerability Module

Overview

The Patching Vulnerability module enables organizations to monitor vulnerabilities and track patching status across IT systems. It helps maintain security posture by ensuring timely remediation.

Key Features

Vulnerability tracking
Patch management
Remediation workflows
Compliance reporting
Risk prioritization
Patch scheduling
Status dashboard

Creating a Vulnerability Record

To log a new vulnerability:

Navigate to ITSM - Patching Vulnerability
Click Add Vulnerability
Fill in vulnerability details:
- CVE ID - Common Vulnerabilities and Exposures identifier
- Title - Vulnerability name
- Description - Vulnerability details
- Severity - Critical, High, Medium, Low
- Affected Systems - Impacted assets
- Status - Open, In Progress, Patched
Add remediation plan
Click Submit

Severity Levels

Vulnerability severity ratings:

Critical - CVSS 9.0-10.0, immediate action required
High - CVSS 7.0-8.9, urgent patching needed
Medium - CVSS 4.0-6.9, scheduled patching
Low - CVSS 0.1-3.9, low priority

Patch Management

Manage patches effectively:

Identify required patches
Test patches in staging
Schedule deployment
Deploy to production
Verify patch success
Update vulnerability status

Remediation Workflow

Standard remediation process:

Identify - Discover vulnerability
Assess - Evaluate risk and impact
Prioritize - Rank by severity
Plan - Define remediation approach
Implement - Apply patches or mitigations
Verify - Confirm remediation success
Close - Document and close

Compliance Tracking

Track patching compliance:

Patching SLA compliance
Open vulnerability counts
Time to remediation
Compliance by system type

Reporting

Available vulnerability reports:

Vulnerability summary
Patching status
Aging vulnerabilities
Compliance dashboard
Trend analysis

Best Practices

Scan systems regularly
Prioritize critical vulnerabilities
Test patches before deployment
Maintain patching schedules
Document exceptions
Track metrics over time