Change Management Module

Overview

The Change Management module provides structured processes for controlling and tracking IT system changes. It ensures changes are implemented safely with minimal risk to services.

Key Features

Change request management
Approval workflows
Risk assessment
Impact analysis
Change calendar
Rollback planning
Post-implementation review

Creating a Change Request

To create a new change request:

Navigate to ITSM - Change Management
Click New Change Request
Fill in change details:
- Change Title - Brief description
- Change Type - Standard, Normal, Emergency
- Description - Detailed explanation
- Reason - Business justification
- Impact - Affected systems and users
- Risk Level - Low, Medium, High
- Planned Date - Implementation schedule
Add implementation plan
Click Submit for Approval

Change Types

Categories of changes:

Standard Change - Pre-approved, low-risk changes
Normal Change - Requires CAB approval
Emergency Change - Urgent, expedited approval
Major Change - High-impact, requires extensive review

Approval Workflow

Change approval process:

Submit - Requester submits change
Review - Change manager reviews
Assess - Risk and impact assessment
CAB - Change Advisory Board review
Approve/Reject - Decision made
Schedule - Plan implementation
Implement - Execute change
Review - Post-implementation review

Risk Assessment

Evaluate change risks:

Technical complexity
Service impact scope
Business criticality
Rollback capability
Testing completeness

Implementation Planning

Document implementation details:

Step-by-step procedures
Required resources
Testing plan
Rollback plan
Communication plan

Change Calendar

Manage change schedules:

View scheduled changes
Avoid scheduling conflicts
Respect change freeze periods
Coordinate with stakeholders

Best Practices

Document all changes
Assess risks thoroughly
Test before implementation
Have rollback plans
Communicate to stakeholders
Conduct post-implementation reviews