Configuration Management Module

Overview

The Configuration Management module enables organizations to maintain configuration items and system baselines. It provides visibility into IT infrastructure and supports change management.

Key Features

Configuration item (CI) management
CMDB (Configuration Management Database)
Baseline management
Relationship mapping
Version tracking
Audit trails
Configuration reports

Creating a Configuration Item

To add a new configuration item:

Navigate to ITSM - Configuration Management
Click Add CI
Fill in CI details:
- CI Name - Unique identifier
- Type - Server, Application, Network, etc.
- Description - CI overview
- Owner - Responsible person
- Status - Active, Inactive, Retired
- Location - Physical or logical location
Add configuration attributes
Define relationships
Click Submit

CI Types

Common configuration item types:

Hardware - Servers, workstations, network devices
Software - Applications, operating systems
Services - Business services, IT services
Documentation - Procedures, policies
Facilities - Data centers, offices

CMDB Management

Maintain the CMDB:

Regular CI discovery
Data accuracy verification
Relationship updates
Lifecycle management
Access controls

Relationship Mapping

Define CI relationships:

Depends On - CI depends on another CI
Used By - CI is used by another CI
Contains - CI contains other CIs
Connected To - Network or logical connections

Baseline Management

Manage configuration baselines:

Create baseline snapshots
Compare current vs baseline
Detect configuration drift
Restore to baseline

Audit and Compliance

Track configuration changes:

Change history tracking
Audit trails
Compliance verification
Unauthorized change detection

Reports

Available configuration reports:

CI inventory
Relationship maps
Configuration drift
Lifecycle status
Compliance status

Best Practices

Keep CMDB current
Automate CI discovery
Define clear CI types
Map critical relationships
Regular baseline reviews
Integrate with change management